Privacy Policy

b9myr ("9myr", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits or uses our online casino and sports betting platform athttps://b9myr.cam ("Platform"). This Privacy Policy ("Policy") sets out in clear, plain terms what personal data we collect from Malaysian players and other users, why we collect it, how we use and protect it, how long we retain it, and what rights you hold over your data.

This Policy applies to all users of the b9myr Platform, including registered players, visitors who browse without registering, and individuals who contact our support team. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, which together form the full framework governing your relationship with b9myr.

By accessing the b9myr Platform, creating a player account, or interacting with our services in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data as described in this Policy, you should not use the b9myr Platform.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person — i.e., information that can directly or indirectly identify you, including your name, email address, payment details, IP address, device identifiers, and account activity logs.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, b9myr.
• "Data Processor" means a third party that processes Personal Data on b9myr's behalf, under b9myr's documented instructions.
• "Cookies" means small text files placed on your device by a website to store information about your session, preferences, and browsing behaviour.
• "KYC" means Know Your Customer — the identity and document verification process required under our international licensing obligations.
• "Player" / "User" / "you" means any individual who accesses or uses the b9myr Platform, whether registered or unregistered.

b9myr is the Data Controller for all Personal Data collected through the b9myr Platform. As Data Controller, b9myr is responsible for determining how and why your Personal Data is processed, and for ensuring that all processing is conducted lawfully, fairly, and transparently.

b9myr operates under international online gaming licensing standards, which impose obligations regarding player data handling that are consistent with internationally recognised data protection principles. These obligations inform b9myr's approach to data governance across all operational functions.

Any questions about how b9myr handles your Personal Data, or requests to exercise your data rights, should be directed to our support team using the contact details provided in Section 16 of this Policy.

b9myr collects only the Personal Data that is necessary to operate the Platform and deliver our services. The categories of data we collect are as follows:

4.1 Registration & Account Data

• Full legal name
• Date of birth (used to verify the21+ age requirement)
• Email address
• Username and encrypted password
• Mobile phone number (where provided)
• Residential address
• Nationality and country of residence

4.2 Identity Verification (KYC) Data

• Government-issued photo identification (Malaysian MyKad, Passport, or Driver's Licence)
• Proof of address documentation (utility bill, bank statement, or official correspondence dated within 3 months)
• Selfie photograph holding identity document
• Payment method ownership documentation (e.g., e-wallet account screenshot)

4.3 Transaction & Financial Data

• Deposit and withdrawal amounts and dates
• Payment method identifiers (e.g., partial e-wallet account numbers, bank account reference numbers)
• Transaction history and account balance records
• Currency denomination (MYR/RM)

4.4 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session identifiers and login timestamps
• Platform usage logs and navigation patterns

4.5 Gameplay & Betting Data

• Game play history, bet amounts, and results
• Sports betting selections and odds accepted
• Bonus activation and wagering progress records
• Responsible gambling tool settings (deposit limits, self-exclusion status)

4.6 Communications Data

• Live chat and email support correspondence
• Feedback and survey responses
• Marketing communication preferences and response data

b9myr collects Personal Data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or update your account settings.
• Automatically through the Platform: Via cookies, server logs, and tracking technologies that record technical and usage data as you interact with the b9myr website. See Section 10 for full details on cookies.
• From payment processors: When you make a deposit or withdrawal via Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or other approved payment channels, those providers may share transaction confirmation data with b9myr.
• From identity verification services: Where b9myr uses third-party KYC service providers to assist with document verification, those providers may return verification status and confidence scores to b9myr.
• From fraud prevention and security services: Third-party risk management tools may provide b9myr with signals about IP addresses, device fingerprints, or behavioural patterns associated with fraudulent activity.

b9myr processes your Personal Data for the purposes and on the legal bases set out in the table below:

b9myr does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share Personal Data only in the following limited circumstances:

• Payment Service Providers: We share transaction data with licensed payment processors (including providers facilitating Touch 'n Go, Boost, GrabPay, DuitNow, FPX, and major Malaysian bank transfers) solely to process your deposits and withdrawals.
• KYC & Identity Verification Services: We may share identity document images and associated metadata with licensed third-party verification providers to complete KYC checks required under our licensing obligations.
• Fraud Prevention & Security Services: We share relevant technical data with fraud detection and cybersecurity service providers to protect the integrity of the Platform and the security of all player accounts.
• Legal & Regulatory Authorities: We will disclose Personal Data to law enforcement agencies, licensing authorities, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect b9myr's legal rights or the safety of other users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of b9myr's business, Personal Data held by b9myr may be transferred to the acquiring entity, subject to equivalent privacy protections.
• Professional Advisors: Legal, financial, and security advisors who are bound by confidentiality obligations may access limited Personal Data as necessary for their professional engagements with b9myr.

b9myr operates under international licensing and may process or store data on servers located outside of Malaysia. Where Personal Data is transferred to jurisdictions outside Malaysia, b9myr ensures that appropriate safeguards are in place to protect that data, including:

• Transfering data only to countries with adequate data protection standards as recognised by applicable international frameworks;
• Implementing standard contractual clauses with data processors that ensure they process data to equivalent standards as required by b9myr; and
• Conducting due diligence on all data processors to verify their technical and organisational security measures.

If you would like further information about specific international data transfer arrangements, please contact using the details in Section 16.

b9myr retains Personal Data only for as long as is necessary for the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. Our general retention guidelines are as follows:

• Active Account Data: Retained for the duration of the account relationship and for a period of up to 5 years following account closure, to satisfy anti-money laundering record-keeping obligations and to handle any post-closure disputes.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, in accordance with international gaming licence requirements and applicable AML regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction, for financial record-keeping and fraud investigation purposes.
• Support Communications: Retained for up to 3 years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Technical Logs: Retained for up to 12 months, after which they are deleted or anonymised.
• Marketing Preferences: Retained until you withdraw your consent for marketing communications, or for a maximum of 3 years of inactivity, whichever is soner.

Upon expiry of the applicable retention period, Personal Data is securely deleted or rendered permanently anonymous in accordance with industry best practices.

b9myr uses cookies and similar technologies (such as web beacons and local storage) on the Platform. These technologies help us provide a functional, secure, and personalised experience. The types of cookies we use are described below:

• Strictly Necessary Cookies: These are essential for the Platform to function. They manage your login session, maintain security tokens, and ensure your account remains authenticated as you navigate between pages. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: These remember your preferences — such as language settings, currency display, and game lobby filters — so you don't have to reconfigure them on each visit.
• Performance & Analytics Cookies: These collect anonymised data about how users interact with the Platform — which pages are most visited, where users experience errors, and how navigation flows are used. This helps us improve Platform performance and user experience.
• Session Security Cookies: These are used to detect and prevent cross-site request forgery (CSRF) attacks and other session-based security threats.

b9myr does not use third-party advertising cookies, social media tracking pixels, or cross-site tracking technologies that would monitor your activity beyond the b9myr Platform.

Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies may impair your ability to use the Platform. Disabling other cookies will not affect Platform access but may result in a less personalised experience.

Subject to applicable law, you have the following rights in relation to your Personal Data held by b9myr:

To exercise any of the rights above, please contact b9myr's support team via live chat or at the email address in Section 16, identifying yourself clearly and specifying the right you wish to exercise. b9myr will respond to all valid requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days with prior notification to you.

Please note that certain rights — particularly the right to erasure — are subject to override where b9myr has a legal obligation to retain data (such as KYC records and transaction logs required under AML regulations). In such cases, b9myr will clearly explain the grounds on which the request cannot be fully fulfilled.

b9myr implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data in transit is protected by256-bit SSL/TLS encryption. Sensitive data at rest (including passwords and financial records) is encrypted using industry-standard algorithms.
• Access Controls: Access to Personal Data within b9myr's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to Personal Data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): Available for all player accounts. b9myr strongly recommends enabling 2FA. Internal staff systems require 2FA by default.
• Regular Security Audits: b9myr conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: b9myr maintains a documented data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, b9myr will notify affected users and relevant authorities within the timeframe required by applicable law.
• Vendor Due Diligence: All third-party data processors used by b9myr are assessed for their security posture and are required to maintain equivalent security standards by contract.

Despite these measures, no online platform can guarantee absolute security. b9myr strongly encourages players to use strong, unique passwords, enable 2FA, and to contact support immediately if they suspect unauthorised access to their account.

The b9myr Platform is strictly intended for persons aged 21 years and above. b9myr does not knowingly collect, store, or process the Personal Data of any individual under the age of 21.

Registration requires affirmation that the individual is aged 21 or older, and all accounts are subject to age verification checks as part of the KYC process. If b9myr becomes aware that an account has been registered by or on behalf of an individual under 21, the account will be immediately suspended, all funds will be returned to the originating payment source, any winings will be forfeited, and all associated Personal Data will be deleted.

b9myr may send you marketing communications about our promotions, new features, bonus offers, and platform updates where you have opted in to receive such communications. Marketing communications are sent by email or in-platform notification.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email;
• Updating your notification preferences in your account settings; or
• Contacting our support team and requesting removal from all marketing lists.

Withdrawal of marketing consent does not affect the delivery of transactional and service communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are necessary for the operation of your account and cannot be disabled while your account remains active.

b9myr does not share your contact details with third-party marketers. All marketing communications originate from b9myr directly and relate exclusively to b9myr services.

b9myr reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing activities, or improvements to how we communicate privacy information to our users.

Material changes to this Policy will be communicated to registered players via a prominent notice on the b9myr Platform and/or by email to the address registered on the Player's account, with reasonable notice before the changes take effect.

The "Last Updated" date at the top of this document reflects the date on which the current version of this Policy came into effect. We encourage you to review this Policy periodically to stay informed about how b9myr handles your Personal Data.

Your continued use of the b9myr Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should discontinue use of the Platform and may request account closure as described in our Terms & Conditions.

For any questions, concerns, or formal requests relating to this Privacy Policy or b9myr's handling of your Personal Data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the b9myr Platform. Recommended for urgent account or security matters.
• Email: [email protected] — please include your registered account username and a clear description of your query or request in your email.
• Support Hours: 24 hours a day, 7 days a week, including all Malaysian public holidays.

b9myr aims to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 calendar days. For complex subject access or erasure requests, we will notify you if additional time is required.